Shipping and Insurance Policy

RipHQ currently ships only to valid addresses in the United States. You must provide an accurate recipient name, street address, state, and postal code. We may reject freight forwarders, restricted locations, or addresses that cannot satisfy carrier, insurance, sanctions, or security requirements.

RipHQ holds allocated cards in the vault at no charge until you request a shipment. You choose which eligible cards to release. RipHQ does not charge shipping at checkout.

You pay shipping when you request a shipment, by card only. RipCash cannot be used for shipping. The quoted amount is shown before you confirm. If you cancel the request before RipHQ starts picking, the shipping charge is refunded in full. After picking begins, shipping fees are non-refundable except when RipHQ cannot complete fulfillment or law requires otherwise.

RipHQ normally uses USPS Ground Advantage and provides tracking after buying the label. Customers do not select a carrier or service level. Processing and delivery estimates are not guarantees; weather, carrier conditions, verification, fraud review, and high-value handling may cause delay.

Insurance and signature confirmation are selected by RipHQ during fulfillment and are off by default. Applicable limits, valuation sources, exclusions, and deductibles follow the carrier and insurance contracts in effect when the label is purchased.

A displayed estimated or declared value is not an appraisal or guaranteed payout. Any approved claim may be limited by the policy, evidence of value, carrier terms, and applicable law.

RipHQ may require tracking, signature, adult signature, restricted delivery, or expedited service based on package value or risk. You are responsible for ensuring an authorized recipient is available. Risk of loss transfers only as permitted by applicable law and the shipping and insurance terms in effect at shipment.

The valid United States shipping address you confirm on the ship request becomes the delivery address snapshot. Review it before payment. Contact support immediately if it is wrong. Changes are not guaranteed after RipHQ starts picking.

If a package is damaged, incomplete, or missing, retain all packaging and promptly email support@riphq.com with the shipment identifier, photos, and relevant carrier information. Do not return cards without written instructions.

RipHQ may ask you to cooperate with carrier or insurer procedures. Approved remedies may include recovery, reshipment, or an insured claim payment. Cards correctly shipped at your request are not returnable because of preference, market value changes, or the allocation result.